Have a question regarding your Hello Drinks order, check out our help centre to provide you with instant answers to your queries. Hello Drinks is an Independently owned business supporting local jobs
If you're not completely satisfied with your order, you can return your order within 30 days and receive a full refund - excluding shipping costs. Goods must be in their original condition when arriving back at our warehouse. We may not accept return
Please allow 1-3 business days for refunds to be processed back to your card or account. If you are unsure a refund has been processed, contact our Customer Support team and they can look into if for you. Please note refunds pending courier investiga
Please check your email inbox (or spam folder), or you can contact Customer Service who will gladly assist you. You can also check your order confirmation bia sms that we send to you, or via your member dashboard.
Unfortuately, We are unable to change orders once they have been processed at our Warehouse. We have a small window to cancel orders before the Warehouse process them, which can depend on volumes they are picking at the time. If an item or order is c
We have quality checks in place to prevent out of date and faulty products from dispatching, if however an order is to slip through the cracks directly from our Warehouse or a marketplace partner please get in touch with our Customer Support team. We
Whilst every effort is made to have your orders delivered in one drop, sometimes parcels can get seperated during the sorting process at the couriers, especially during peak selling periods. Please allow 1-2 days for the remainder of your order to ar
If you have received an error with your order, please reach out to us via email, Facebook messenger, or chat so our Customer Care team can help. We will always replace the incorrect product, offer store credit or refund you for the item you did not r
Whilst we package orders as best as we can by using strong cartons, including inserts, and biodegradable fillers, unfortunately broken bottles do sometimes occur whilst in transit, even though it is rare, it still hurts us, as nobody likes spilled dr
When we receive your order, it joins a queue for our Warehouse to pick & pack, in this time our courier are priniting the courier labels. Once your order leaves our warehouse you'll receive an alert via email with your tracking link. Check your inbox