Have a question regarding delivery of your liquor in Australia, check out our help centre at Hello Drinks to provide you with instant answers to your queries. Hello Drinks is an Independently owned business supporting local jobs
Couriers may leave your order at your address if you are not there to accept it. However, they can only do so, if you've requested them to do so. You can view our delivery info page for more details. If the area is not deemed to be safe, the courier
We currently don't offer Express alcohol delivery in Australia, but good news is it will be here soon.. To find out if your address is eligible, you will be able to check our postage calculator. Our orders are dispatched within 24 hours of ordering,
To track your order, please check the delivery tracking link that we have emailed to you. Please allow up to 24 hours from when you placed your order for the tracking info to appear.,. Once your order is booked, you'll also receive an email containin
Estimated delivery times depend on your location and are displayed on the tracking page for your order. Or you can view delivery info on our shipping policy page to view delivery times and costs to your area. Our aim is to dispatch all orders within
Once your order has been processed for shipping, we are unable to make the changes to delivery instructions due to our delivery partner's security measures. You can request an 'authority to leave' change directly with the courier as the receiver of t
If part of your order has been delivered but some parcels haven't arrived yet, check your delivery tracking link, (found in your inbox/spam folder which we emailed to you). Sometimes parcels get separated from one another during transit and rather th
Our delivery partners can use their discretion in deciding whether or not it is safe or appropriate to leave a parcel unattended. Our couriers work with their own Alcohol delivery policies to ensure the safe delivery of your parcel. Couriers may choo
If your order has been taken back to your local collection point or Post Office, you will receive a note/card from the courier notifying you. Parcels are kept at the collection point/post office for up to 10 business days. You will receive another no
Once your order has been processed at our Warehouse, we are unable to make the change to the delivery address. However, you can request an address change directly with the courier. To request a redirect of your parcel, please contact the courier dire
If your address is not popping up in the address form, it is most likely due to the address being an alcohol restricted zone, prohibited area or an address we cannot deliver to. Please get in touch with our Customer Support Team if you have any quest
We do not deliver to alcohol prohibited dry zones or restricted areas.
We use a number of delivery partners including Australia Post, Startrack, Couriers Please to name a few. We review these on a regular basis, and in 2022 we will continue to roll out more express options. As always, our promise is to replace all lost,